Shipping policy

Shipping Policy for Secure Paw

At Secure Paw, we are dedicated to ensuring your orders are delivered quickly and securely. We work with a trusted fulfillment partner to ship our products directly to you, ensuring reliable and efficient service.

Processing Time

• Orders are processed within 1-2 business days after receiving your order confirmation.

• You will receive a notification once your order has shipped, along with tracking information.

Shipping Costs

• Free Shipping: All orders qualify for free standard shipping.

• Expedited Shipping: Not currently available. All orders ship with free standard shipping.

Delivery Timeframes

• Orders typically arrive within 3-5 business days after processing, depending on your location.

• While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions or peak shipping periods.

Tracking Your Order

Once your order has shipped, we will send you a tracking number to monitor the status of your delivery in real-time.

Shipping Locations

We currently ship only within the United States. We do not offer international shipping or shipping to P.O. Boxes at this time.

Packaging

Your order will arrive in secure packaging from our trusted fulfillment partner. Rest assured, your products are handled with care to ensure they arrive in perfect condition.

Lost or Stolen Packages

Secure Paw is not responsible for packages once they have been marked as delivered by the carrier. If your package is marked as delivered but you have not received it:

1. Check with neighbors or household members.

2. Contact us, and we will work with our fulfillment partner to assist you.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us at [your email] with your order number and photos of the issue. We will resolve the matter quickly and ensure your satisfaction.

Returns and Refunds

We offer a 30-day return policy from the date of purchase. If you are unsatisfied with your purchase or wish to return an item, please contact us within 30 days. The item must be unused and in its original condition to be eligible for a refund or exchange.

• Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.